Shipping & Refunds


SHIPPING & REFUNDS

YOUR ORDER

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

SHIPPING

All customers who shop on TheBombayShop will always receive FREE SHIPPING on all purchases with no minimum order requirements.

*Due to high volume please allow 2 to 4 weeks for delivery

 This counts for all worldwide orders.

If your order is in stock and we process the charges to your credit card, it will be shipped within   five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@thebombayshop.us.

We focus on product bring the best product at the highest quality so ship from a global range of locations and fulfillment centers. This helps us keep shipping costs free and pass on more savings to you as the customer. 

As some of our products come from different suppliers, please note that you may receive multiple product orders in separate packages  and that can be at different times due to shipping duration.   Please consider this before getting in touch with us to ask where the rest of your order is.

 

REFUNDS

THE ONLY TIME YOU ARE ELIGIBLE FOR A REFUND IS IF THE PRODUCT  WAS NOT RECEIVED. PLEASE CONTACT OUR SUPPORT TEAM FOR ANY FURTHER QUESTIONS.

PLEASE NOTE THAT THERE ARE NO RETURNS ON DISCOUNTED ITEMS.

Please email  info@thebombayshop.us for all returns.

LATE OR MISSING REFUND (WHERE APPLICABLE) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
CANCELLATIONS 
If you need to cancel your order after it has been placed, please contact us immediately at info@thebombayshop.us.

Product orders may be cancelled as long as they have not shipped. If they have already been shipped, NO REFUNDS.
Custom orders cannot be cancelled outside of the first 24 hours of processing.  Nor can orders be cancelled 3 days after as they will have already been sent out from our supplier.